At Wayside, it is practically impossible to go through the entire design process and produce a plan that the customer does not like. The reason for this is that the design process cannot go forward without constant input and effective communication between the designer and the client. The preliminary drawings/plans produced during the design process are based on existing site conditions and information given to the designer by the client. The design process would never get beyond the preliminary plan stage without the approval of the client. The preliminary plan stage is where any remaining problems are resolved. The final plan is based on preliminary plans (modified, or not) which have been approved by the client.
Wayside charges an hourly rate for its design services (see LANDSCAPE DESIGN / CONSULTATION CONTRACT for details). If an impasse developed between one of our designers and a client, then the client would be expected to compensate Wayside for the designer's time and expenses, if the client were the cause of the impasse. However, if Wayside's designer were solely responsible for the impasse, then the customer would not be expected to pay for services from which they did not benefit.
<< Previous Question | Next Question >>
